How Remote Simultaneous Interpreting Is Changing the Customer Experience

Remote Simultaneous Interpreting (RSI) is transforming the way we interact with others by breaking language barriers. It is a process of translating what is being said in one language into another in real­ time. With the continuous development of digital technology, we now have the opportunity to perform RSI even if we are not in the same place as the audience that needs interpreting or even the person presenting.

In this blog, we will discuss how RSI is changing the customer experience.

1. More Efficient Communication

With RSI, customers can easily receive information from an organization in their language, regardless of where the organization’s representative is. Leveraging RSI in customer service is paramount, communicating information in the customer’s preferred language and ultimately elevating customer satisfaction and engagement.

2. Reduced Wait Times

RSI plays a pivotal role in mitigating the frustration caused by figuring out what is being said. With RSI the consumer can choose to listen in their preferred language. This flexibility ensures that customers don’t feel intimidated when accessing an event, as there won’t be a language barrier and they will be encouraged to participate. This can provide valuable feedback for your organization about international markets.

3. Increased Accessibility

RSI is critical for industries like healthcare, legal, and government, where effective and clear communication is essential. The use of RSI ensures that all customers, regardless of their language, have access to the same quality service, leading to broader market reach, increased revenue, and brand loyalty.

4. Better Customer Service and Training Experiences

Not only does RSI expedite problem solving but it also cultivates greater customer satisfaction. Businesses can also use RSI for employee training, making it convenient for non-English speaking employees to learn new skills and improve their job performance.

It’s clear that RSI is changing the customer experience across various industries. In today’s increasingly global marketplace, providing quality customer service in multiple languages is a key factor in driving customer loyalty and revenue growth. The flexibility and versatility of RSI has made it possible for businesses to break barriers and connect with customers regardless of physical location or language. RSI is taking the world of customer service to a whole new level, and it’s exciting to see how businesses will continue to leverage it in the future.